Last updated: April 2026

Carli Thorpe is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store and share your information when you engage with our services.

If you have any questions, please contact:
Email: wellness@carlithorpe.com

​

1. Who We Are

Carli Thorpe provides life coaching, hypnotherapy, mentoring and wellbeing services through workshops, classes, online courses and personalised coaching.

 

For data protection purposes, we are the data controller of your personal data.

​

2. The Information We Collect

Information you provide directly

 

You may provide personal data to us when you:

• complete a Client Intake Form or feedback form

• sign agreements or terms of engagement

• register for courses or services

• attend sessions, workshops or coaching

• contact us via email, phone, post or social media

• make payments

 

This may include:

• name, address, email, phone number

• emergency contact details

• appointment and communication records

• health and wellbeing information (including medical history and lifestyle)

• GP or healthcare provider details

• payment information

​

Information from other sources

 

With your explicit consent, we may receive information from:

• your GP

• other healthcare professionals

 

3. How We Use Your Information
 

We use your data to:

• deliver safe and effective wellbeing services

• personalise your coaching or programme

• communicate with you about appointments and services

• manage payments and agreements

• respond to enquiries or complaints

• send marketing communications (only with your consent)

 

4. Lawful Bases for Processing

 

We process your personal data under the following lawful bases:

• Contract – to deliver services you have requested

• Legitimate interests – to manage and improve our services

• Legal obligation – where required by law

• Consent – for marketing and sharing with healthcare providers

• ​

Special Category Data (Health Information)
We process health data under:

• Explicit consent, and/or

• Provision of health and wellbeing services

 

5. Sharing Your Information

 

We keep your information confidential and only share it when necessary:

• with your explicit consent (e.g. with your GP)

• with trusted service providers (e.g. payment processors, IT systems)

• with professional or regulatory bodies if required

• with legal or law enforcement authorities if required

 

In emergency situations, we may share information to protect your vital interests.

​

6. International Transfers

 

Some of our service providers (e.g. website or analytics providers) may process data outside the UK.

 

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses

• working with providers in countries with adequate protection

 

7. Data Retention

 

We retain your personal data only as long as necessary.

 

Typical retention periods:

• Client records: up to 7 years after last contact

• Health records: up to 8 years (where applicable)

• Financial records: 6 years (legal requirement)

• Marketing data: until you withdraw consent

 

We may retain data longer if required for legal or regulatory reasons.

 

8. Your Rights

 

You have the right to:

• access your personal data

• correct inaccurate data

• request deletion of your data

• restrict or object to processing

• request data portability

• withdraw consent at any time

• lodge a complaint with the UK supervisory authority

 

Making a request
Please email: wellness@carlithorpe.com 
We will respond within one month.

 

9. Data Security

 

We take appropriate measures to protect your data, including:

• secure storage systems

• restricted access to authorised personnel

• encrypted devices and software

• confidentiality obligations

 

10. Cookies and Website Data

 

Our website uses cookies to:

• ensure proper functionality

• understand how visitors use the site

• improve user experience

 

We use tools such as Google Analytics.
You will be asked to accept or manage cookies when you visit our website. You can also control cookies through your browser settings.

 

11. Marketing Communications

 

We will only send you marketing emails if you have opted in.
You can unsubscribe at any time using the link in our emails or by contacting us.

 

12. Complaints

 

If you have concerns about how your data is handled, please contact us first.
You also have the right to lodge a complaint with the UK data protection regulator.

 

13. Updates to This Notice

 

We may update this Privacy Notice from time to time.
The latest version will always be available on our website.

 

Contact:
Carli Thorpe
Email: wellness@carlithorpe.com